Overall Job Function: Optimizes the store’s selling by providing the customers with a pleasant shopping experience, including providing customers with garment options and direct service.

Job Responsibility including but not limited to:

Customer Service

 Provides excellent direct and indirect customer service according to H&M standards and meets the 5 basic demands on the selling floor, in the fitting room

and at the cash point.

 Answers phones courteously and promptly 

Job Knowledge

 Actively works with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per H&M guidelines to maximize

selling opportunities

 Rings on the register, reports and handles all required transactions, issues receipts and packs merchandise

 Unloads delivery truck, receives, opens and unpacks merchandise and labels merchandise with security tags

Efficiency

 Executes reductions, price changes, transfers and cash register routines.

 Utilizes established H&M policies and procedures to assist in loss prevention and safety for the store and partners with store management as needed

Team Player

 Works effectively with team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained per H&M’s store standards

 Adheres to H&M values and internal standards policies, and procedures contained in the H&M Employee Handbook Financial Accountability: None

Minimum Candidate Qualifications:

 High School graduate or equivalent preferred

 6 months of experience in customer service, retail industry preferred

 Ability to lift in excess of 20 pounds

 Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance

 Ability to climb a ladder and use a step stool

Skills, Abilities and Other Requirements:

 Excellent customer service skills

 Ability to recognize and execute selling opportunities

 Ability and willingness to run a cash register

 Good communication and organizational skills

 Ability to multi-task in a fast paced environment

 Ability to take initiative to complete tasks and solve problems

 Ability to meet deadlines

 Ability to manage time and prioritize

 Must be able to work a flexible work schedule including nights and weekends